Warranty and Care.

Warranty

Farrell’s Custom Woodwork warrants all products for two (2) years after installation. Any defects in product and/or craftmanship will be replaced at no fee (not including damage due to improper handling, cleaning products, or damage by other trades).

Moisture & Humidity

Solid wood can react to changes in temperature and/or humidity. These reactions may consist of (but are not limited to): warping, expansion, contraction, splitting, checking, discoloration, separation of joints and the decomposition of adhesives. We recommend our products be in a stable environment with moderate temperatures and a controlled humidity level of 35%.  Farrell’s Custom Woodwork does everything in its power to minimize these natural occurrences, but cannot completely control or eliminate such issues. Farrell’s Custom Woodwork will not cover the cost to repair or replace defects attributed to temperature or humidity such as shrinking, warping or cracking.

WOOD AND COLOUR DISCLAIMER

Farrell’s Custom woodwork uses the best materials available to construct all of our millwork and furniture. Farrell’s Custom Woodwork cannot put a guarantee colors due to the variances in woods natural color, grain, etc. We have no way to assure exact wood colors. Sample colors or grain may also vary. We utilize both solid and veneered wood products. Because of normal variations in the density and graining of wood itself, the same stain applied to different pieces of wood from the same species may result in some color variations. Using a color stain on wood may produce different color variances. Softer areas and end grain surfaces will accept more stain, and often end up darker in these areas. This is a natural reaction to stains and therefore potential color variations cannot be controlled.

How wood reacts to stains and paints

The way in which any given wood specie will react to stain or paint can vary greatly depending on that species characteristics. Factors such as; open or closed grain, grain density, end grain machining, sanding and if it is a solid or veneered version of the same species. These factors all play a role in the appearance of a colored/pigmented finish.

Typically  our paints are applied over maple oe MDF. The texture of the substrate can telegraph through a painted finish, displaying hair line cracks at points of joinery and strong grain patterns with movement.

Exposure to light

All woods are photosensitive, any light source, be it natural or artificial will eventually change the color of wood. Exposure to direct sun light will accelerate this natural process.These spots are permanent and cannot be removed.

Blum Hardware

Blum carries a limited lifetime warranty, which includes its hinges and drawer runners, against defects in material and workmanship for as long as the original consumer purchaser owns the products. Please contact us directly for any further information on how to have parts replaced.

Slides and hinges that have been installed incorrectly or ruined with over exceeding weight restrictions will not be covered by Blum or Farrell’s Custom Woodwork.

Tips on how to take care and clean your new product

Spills and leaks must be cleaned up immediately with a damp soft cloth followed by a dry soft cloth to avoid streaks all while keeping a gentle pressure when wiping.

Be careful when mopping your floors and ensure that any wet areas in corners of your millwork or furniture are dried with a dry soft cloth to avoid possible damage to your toekicks.

To clean harder-to-remove dirt and grease, use a water-soluble, non-abrasive cleaning solution such as mild-soap or dishwashing liquid: use a clean cloth dampened with a solution of warm water and mild soap, rinse with a clean water-dampened cloth and dry immediately with a soft, clean cloth.

Do not use harsh and abrasive cleaners and refrain from using brushes or pads to scrub or clean your millwork or furniture.